General Manager

General Manager | Casework and Custom Cabinetry | PNW

EXECUTIVE PROFILE

Experienced operations and manufacturing executive with extensive leadership experience in the casework and custom cabinetry industry. Proven track record of driving operational excellence, implementing KPIs, and managing P&L responsibilities exceeding $20 million annually. Strong background in both high-end residential and commercial markets, with expertise in team development, process improvement, and customer relationship management.

KEY ACCOMPLISHMENTS

Operations Leadership & Manufacturing Excellence

• Oversight of division budgets exceeding $20 million annually
• Management of field installation, engineering, administration, and manufacturing teams
• Implemented corrugated packaging system reducing waste by 11% and increasing production by 23%

Process Improvement & Technology Implementation

• Implemented ERP solutions and design software systems (INNERGY, Microvellum, Cabinet Vision)
• Reduced project drawing turnaround time from 5 days to 3 days
• Streamlined warranty processes resulting in 33% decrease in warranty items

Team Development & Leadership

• Direct management of up to 20 employees across engineering, manufacturing, and installation teams, with a proven track record in selective recruitment and post-hire mentorship
• Achieved Employee Engagement Rating of 4.65/5 and Employee Satisfaction Rating of 4.14/5
• Experience leading remote teams and multi-location operations