12/01/2023
How an independent lumber and building materials dealer achieved a cultural turnaround by adding a Human Resources leader to the executive team.
EXECUTIVE SUMMARY:
This independent lumber and building materials dealer with multiple locations needed a Human Resources leader who could drive a cultural turnaround.
Misura Group recruited a professional from inside the market and outside of the building materials industry. They became an ally to the executive leadership team, gaining the trust and respect of those who were skeptical about whether the new position was necessary.
The results:
Built an internal recruiting program to reduce turnover by 15%
Established a sales training program that led to 10% year-over-year sales growth
Implemented a customer support training program for aspiring professionals to move into a sales career, improving the quality of talent within the organization
THE CHALLENGE:
CULTURAL TURNAROUND
This independently owned lumber and building materials dealer has 10+ locations across the Central US. The Human Resources team needed a leader who could go beyond payroll and benefits and drive a cultural change for the organization. A new role, the goal was to gain the trust and respect of those who doubted whether this position was necessary.
OUR SOLUTION:
SCORECARD
The Misura Group team created a scorecard for the position based on the goal of achieving a cultural turnaround. The top must-haves for this position:
Needs to have led a cultural change for a company of 200+ employees
Proven history of recruiting talent and building a recruiting program
Successful completion of a Best Place to Work initiative
Within 2 weeks of launching the project, Misura Group recruited a talent pool of passive candidates, those currently employed and not searching for a job. The top candidate was located in market, came from outside of the building materials industry but had experience with a consumer in-home service business, managing technicians on site.
BEST PLACE TO WORK AWARD
The candidate had led a Best Place to Work initiative, earning the award 3 times. They spoke at multiple HR conferences and was heavily involved in industry associations, something that would be carried over to the building materials industry. Extremely passionate about creating an exciting, engaging work culture and attracting top talent, this solid people-leader would gain the trust of the team and successfully drive the cultural turnaround needed.
EFFICIENT HIRING PROCESS
Misura Group coached the client and candidate throughout the interview process, and an offer was accepted within 6 weeks.
THE RESULTS:
With a seat on the executive team, the HR leader became an ally helping the company embrace a culture with high performance expectations, able to attract and retain top talent.
Top areas of impact:
Built an internal recruiting and training team that reduced turnover in the truss plant from 40% to 25%, and improved the quality of talent in the remaining locations
Implemented a sales training program achieving 10% YOY growth
Developed a customer support program that helped the sales team with estimates and troubleshooting, leading to increased yard engagement and providing training ground for aspiring talent to move up into sales positions
WHAT THE CLIENT HAD TO SAY:
“The Misura Group team is really good at finding a cultural fit, with a strong understanding of leadership and personalities. They are not just looking at a transaction, rather they view the opportunity strategically, helping you define your structure and strategy and where you want to go from there.”
WHAT THE CANDIDATE HAD TO SAY:
“I have worked with several recruiting firms as an HR professional, and I would have to give Misura Group 5 stars for their communication and outreach. Lots of firms these days have a bad reputation for lack of follow through, I never felt that with Misura Group. We had very candid conversations about the opportunity, and they were concerned about the right fit for me and my goals. I was not unemployed, so I had to make the decision to step away from the position I was in, and they were really conscious of the service they provided me as a candidate.”
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